Privacy Policy
Privacy Policy
Robin Jackson Consulting ("RJC," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Robin Jackson Consulting collects, uses, stores, protects, and discloses personal information when you visit our website, contact us, request services, participate in coaching or consulting, subscribe to communications, or otherwise interact with our business.
Because RJC provides both Religious Trauma Specialist Coaching and Ethical Leadership & Anti-Coercion Consulting, the type of information collected may vary depending on the service you use.
By using this website or voluntarily providing personal information to RJC, you acknowledge this Privacy Policy.
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1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Contact Information
This may include:
- Name
- Email address
- Telephone number
- Mailing or business address
- Organization name
- Job title or professional role
Coaching Information
If you inquire about or participate in Religious Trauma Coaching, you may voluntarily provide information concerning:
* Your reasons for seeking coaching
* Your goals and expectations
* Relevant personal experiences
* Information concerning religious or spiritual experiences
* Information concerning high-control groups or organisations
* Information concerning relationships, identity, or life circumstances
* Information discussed during coaching sessions
* Progress notes or administrative notes associated with your coaching engagement
* Referral information where appropriate
You are not required to disclose information that you do not wish to share, except where particular information is reasonably necessary to provide an agreed service.
Corporate Consulting Information
If you engage RJC for consulting services, we may collect information such as:
* Organisation name
* Business contact information
* Job title
* Organisational objectives
* Leadership-development requirements
* Culture or workplace information
* Workshop or assessment information
* Project documentation
* Feedback and evaluation information
* Information required to administer a consulting agreement
Website and Technical Information
When you visit our website, certain technical information may be collected automatically by our website host, analytics providers, security services, or other technology providers.
This may include:
* IP address
* Browser type
* Device type
* Operating system
* Pages visited
* Date and time of visits
* Referring website
* General website usage information
This information may be used to maintain website security, understand website usage, improve our services, and operate the website.
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2. Information Concerning Religious Trauma
RJC recognises that information shared by individuals seeking religious-trauma coaching can be highly personal and sensitive.
You should only provide information that you are comfortable sharing, and that is reasonably necessary for the coaching relationship.
Information relating to religious experiences, trauma, relationships, mental health, family circumstances, or other personal matters will be treated with appropriate care and confidentiality within the scope and limitations described in this Privacy Policy and your applicable coaching agreement.
RJC does not sell personal information to third parties.
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3. How We Use Personal Information
We may use personal information to:
* Respond to inquiries
* Schedule discovery calls and appointments
* Provide coaching services
* Provide consulting and training services
* Conduct client intake
* Communicate with clients
* Maintain appropriate coaching or consulting records
* Coordinate referrals where authorised
* Process payments and invoices
* Prepare contracts and service agreements
* Improve our services
* Administer workshops and assessments
* Send requested newsletters or communications
* Manage our business operations
* Maintain website security
* Comply with legal and regulatory requirements
* Protect the rights, safety, and property of RJC, clients, and others
We will seek to collect and use only information that is reasonably appropriate for the purpose for which it is being collected.
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4. Consent
Where appropriate, RJC will seek your consent before collecting, using, or disclosing personal information.
By voluntarily submitting information through this website—for example, through a contact form, coaching inquiry, newsletter subscription, or booking form—you consent to RJC using that information for the purpose for which it was submitted.
Where consent is required for a particular use or disclosure, RJC will seek appropriate consent before proceeding.
You may withdraw consent in circumstances where withdrawal is permitted, although doing so may affect our ability to provide certain services.
Withdrawal of consent does not necessarily affect information that we are required or permitted to retain by law or for legitimate business purposes.
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5. Coaching Confidentiality
Information shared during Religious Trauma Coaching will be treated as confidential within the scope of the coaching relationship and applicable law.
However, coaching confidentiality is not identical to the legal confidentiality protections that may apply to relationships with certain regulated healthcare professionals.
RJC is a non-clinical coaching and peer-support practice and does not provide psychotherapy, psychiatric care, medical treatment, or psychological assessment.
The limits of confidentiality will be explained as part of the applicable coaching agreement and informed-consent process.
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6. Limits to Confidentiality
Confidentiality may be limited where disclosure is required or permitted by law, or where circumstances create significant safety or legal concerns.
Examples may include situations involving:
* A legal requirement to disclose information
* A valid court order or other lawful authority
* Serious and immediate concerns regarding the safety of an individual or another person
* Fraud, abuse, or other unlawful activity where disclosure is legally required or appropriate
RJC will seek to limit disclosure to information reasonably necessary for the relevant purpose.
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# 7. Referrals to Other Professionals
RJC may recommend that a client seek assistance from a qualified professional where a matter falls outside the scope of coaching.
With your consent, RJC may facilitate a referral or share relevant information with a professional involved in your care or support.
Potential referral professionals may include:
* Licensed mental-health professionals
* Religious-trauma therapists
* Medical professionals
* Crisis-support services
* Legal professionals
* HR professionals
* Other appropriately qualified specialists
RJC does not control the privacy practices of external professionals or organisations. Once information has been transferred to an external provider with your authorisation, that provider's own privacy policies and professional obligations will apply.
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8. Corporate Consulting Confidentiality
For corporate clients, confidentiality will be governed primarily by the applicable consulting agreement.
RJC will not disclose confidential business information outside the agreed scope of the engagement except where authorised by the client or required or permitted by law.
Where workshops, assessments, interviews, or employee feedback are conducted, the consulting agreement should specify how information will be collected, analysed, reported, and shared.
Individual employee or participant information will not automatically be treated as confidential from the organisation that commissioned the engagement. Participants should review the applicable engagement terms before providing sensitive information.
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9. Service Providers
RJC may use carefully selected third-party service providers to operate the business.
These may include providers for:
* Website hosting
* Scheduling and appointment management
* Secure forms and intake
* Payment processing
* Invoicing
* Email communication
* Customer relationship management
* Cloud storage
* Data security
* Accounting
* Website analytics
* Video conferencing
* Podcast and media services
Where third-party providers process personal information on behalf of RJC, we will take reasonable steps to use providers and systems appropriate to the nature of the information being handled.
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10. Payments
Payment details may be handled by a third-party payment processor when you buy services from RJC.
RJC generally does not need to retain complete payment-card information.
Payment providers may collect and process payment information according to their own privacy policies and terms.
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11. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to:
* Operate essential website functions
* Remember preferences
* Understand website traffic
* Improve website performance
* Measure marketing effectiveness
* Detect security issues
Where required, visitors will be provided with appropriate choices concerning non-essential cookies or similar technologies.
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12. Marketing Communications
If you subscribe to an RJC newsletter, mailing list, or other optional communication, we may use your contact information to send:
* Educational content
* Articles
* Podcast announcements
* Workshops
* Webinars
* Coaching information
* Consulting information
* Business announcements
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us directly.
Unsubscribing from marketing communications does not necessarily remove information that RJC is required to retain for other legitimate purposes.
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13. Data Retention
RJC will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to administer an ongoing relationship, to meet contractual or business requirements, or as required or permitted by applicable law.
Retention periods may differ depending on the type of information and the nature of the relationship.
When information is no longer required, RJC will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.
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14. Data Security
RJC takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
These measures may include:
* Access controls
* Password protection
* Secure cloud services
* Appropriate authentication
* Secure client-intake systems
* Limiting access to information based on business need
* Secure disposal practices
No electronic storage or transmission system can be guaranteed to be completely secure.
Accordingly, while RJC takes reasonable precautions to protect personal information, we cannot guarantee absolute security.
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15. Cross-Border Data Processing
Some technology and service providers used by RJC may store or process information outside Canada.
Where personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed.
RJC will take reasonable steps to select appropriate service providers and protect personal information in accordance with applicable privacy requirements.
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16. Children's Privacy
RJC's services are intended for adults unless a particular program expressly states otherwise.
We do not knowingly collect personal information from children through this website for the purpose of providing coaching services.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can determine appropriate steps.
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17. Your Privacy Rights
Depending on applicable privacy legislation and the circumstances, you may have rights concerning your personal information, including the right to:
* Request access to personal information we hold about you
* Request correction of inaccurate or incomplete information
* Ask questions about how your information is collected, used, or disclosed
* Withdraw consent where withdrawal is permitted
* Request deletion of information where there is no legal or legitimate reason for us to retain it
* Make a privacy-related complaint
Some rights may be subject to legal or contractual limitations.
To make a privacy request, contact RJC using the information provided below.
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18. Privacy Complaints
If you have a concern about how Robin Jackson Consulting has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
You may also have the right to contact the appropriate privacy oversight authority in your jurisdiction.
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19. Third-Party Websites
Our website may contain links to external websites, including social-media platforms, podcast platforms, payment providers, professional organisations, referral partners, or other resources.
RJC is not responsible for the privacy practices, security, or content of external websites.
We encourage visitors to review the privacy policies of third-party websites before providing personal information.
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20. Changes to This Privacy Policy
RJC may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or applicable requirements.
The current version will be posted on this website with the effective date shown at the beginning of the policy.
Where appropriate, significant changes may be communicated directly to affected clients.
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21. Contact Us
Questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information may be directed to:
Robin Jackson Consulting
Newmarket, Ontario, Canada
Email: robin@robinjackson.org
Privacy Contact: Robin Jackson
-September 2026